Terms & Conditions

SHIPPING POLICY
DELIVERY TIMES

We operate a standard next day delivery service ( Monday - Thursday) on all stock items such as consumables and accessories. All orders must be placed before 1pm Monday to Thursday to ensure next day delivery. Orders placed on Friday will be subject to delivery on the following Monday.

In the event that we are out of stock we will send the items as soon as possible.

Please contact us for delivery times on equipment as lead times may vary - for further details please call our helpline on 0121 288 1760

Orders above £100.00 are inclusive of any standard delivery charges.

Orders under £100.00 will incur a delivery charge of £6.95 + VAT

The delivery charge is calculated by the total price of all the items ordered, this is automatically calculated in the shopping cart for you.

Please note additional delivery charges will apply for the I.O.M, Scottish Highlands, Scottish Isles, Scilly Isles, Channel Isles, Northern Ireland, Eire and overseas.

Please call our helpline on 0121 288 1760 or email us should you need clarification on any point.

RETURNS POLICY
RETURNING GOODS

As most of items are food products - we do not accept for refund or exchange any opened or used consumables. If you wish to return accessories or consumables which are not faulty we will accept them up to 3 days after you have received the goods. The received time starts from the date you signed for the goods with the carrier. (A customer signature is recorded by our courier for evidence).

The goods must be unused and unopened and in the same condition in which they were delivered. We will only issue a refund once the goods are returned to us and we are satisfied that they are in a re-sellable condition and have not been used. We reserve the right to charge a 15%  Handling, Re-stocking and refunding fee.

The cost and responsibility of returning unwanted or non faulty goods will be yours the customer.

“If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is   coffeesack8@gmail.com ”

CANCELLATIONS

You may cancel your consumables and accessories order up until the point at which the order has been dispatched to our carrier. If an order has been cancelled prior to dispatch any charges payments made by the customer will be refunded in full.

If the order is cancelled and the goods have already been dispatched to our carrier it will be treated as a RETURNING OF GOODS. (Please refer to the returning of goods policy)

By purchasing machine equipment or entering into a lease agreement on machine equipment the above conditions no longer apply. A period of 24 hours grace is given in which you the customer has to cancel your order. After such time you cannot.

REFUNDS ON RETURNED GOODS

Refunds on returned goods are subject to the above terms and conditions and are given by credit or debit cards and a credit receipt will be issued. Orders paid for by cheque or cash will be refunded by a company cheque. We reserve the right to charge a 15%  Handling, Re-stocking and refunding fee.

 

TERMS AND CONDITIONS FOR THE USE OF COFFEESACK WEBSITE


In these Terms and Conditions "we, our, us", refers to Coffeesack


ACCEPTANCE OF TERMS

By accessing the content of www.coffeesack.co.uk  ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy.  If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.  You agree not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.  You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.  You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement. 

MODIFICATION

Coffeesack reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement.  We advise users to regularly check the terms and conditions of this agreement. 

Coffeesack has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

COLOURS

The colour of goods may vary slightly from the images that are shown on the Website due to the limitations of photographic resolutions, monitors and browser software.

LIMITATION OF LIABILITY

Coffeesack  will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. 

Nothing within this agreement will operate to exclude any liability for death or personal injury arising as a result of the negligence of Coffeesack,

 its employees or agents. 

COPYRIGHT

All intellectual property of Coffeesack such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Coffeesack. 

By using the Website you agree to respect the intellectual property rights of Coffeesack and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. 

DISCLAIMERS

The information is provided on the understanding that the Website is not engaged in any rendering advice and should not be wholly relied upon when making any related decision. 

The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatability or any components of the Website. 

We do not guarantee uninterupted availability of the Coffeesack  Website and cannot provide any representation that using the Website will be error free.

THIRD PARTIES

The Website may contain hyperlinks to websites operated by other parties.  We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content.  Our inclusion of hyperlinks to such websites does not imply any endorsement of use, statements or information contained in such websites.

SEVERANCE

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force. 

GOVERNING LAW AND JURISDICTION

This Agreement will be governed by the laws of England and the users of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

CONSUMER RIGHTS

“If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is   coffeesack8@gmail.com ”

None of these Terms and Conditions affects your consumer rights.